ENGLISH

 

WHO WE ARE

We provide personalized pet care services to cater to your pets specific needs. While you are away, you can rest assured that your pet is in secure and caring hands without having to impose on family, friends or neighbors.

Benefits for your pets:

• Staying at home in his/her safe, secure environment
• Your pet is surrounded by familiar sights, smells and sounds
• Your pet follows his/her regular diet, sleep and exercise routine
• Enjoying play time and daily walks in their own neighborhood
• Your pet receive one on one love and personal attention
• In-Home Pet sitting Eliminates the trauma of travel or an unfamiliar environment
• In-Home Pet sitting Helps to ensure good health (no exposure to other animals’ illness or parasites)

Benefits For the Pet Parent:

• The Comfort of knowing that your pet is home where they are most comfortable, with their loving, caring, professional pet sitter.
• Getting updates and images how your pet is spending time while your are away.
• Eliminating the trauma of having to transport and leave your pet.
• Not having to impose on family, friends or neighbors.
• The confidence in knowing you have hired a high level, professional bonded and insured pet sitting service.

In-Home Pet Sitter, Uchi-no-Ko
Uchi-no-Ko is an in-home professional licensed pet sitter. 

WHAT WE DO

Supply of Fresh Food & Water

• We prepare all the food and treats the way you normally do. Please make sure you have enough food and treats.
  We DO NOT bring any treats from us due to preventing allergy-related issues.
• Administration of prescribed medications, if possible.
  We DO NOT provide any medical care such as pushing the medicine into the throat or giving a shot.

Pad Changing / Litter Box Cleaning

• We will change the toilet pads and/or clean the litter box.

Dog Walk (Individual)

• We take your dog to short walk, long walks and play.
• We DO NOT visit dog park and take multiple dogs for walk at a time for safety reason.

Grooming

• Brushing/combing and general fur/coat cleansing, if possible. 
• We DO NOT ear cleaning, nail trimming and tooth brushing.
• Bathing at additional fee.

Updates & Pictures of Your Pet

• Sending you updates and images for you to feel close to your pet wherever you are.

General Pet Area Clean-up

• We clean everything related to your pet after visit.

Mail Pick-up and Minor Plant/Lawn Watering

• We maintain the house while you are gone during visit when requested.
• We DO NOT house-keeping.

Unfortunately, we cannot accept the following cases:

• Not fully vaccinated.
• Having a severe illness.
• Not comfortable being with us.
• Less than two months old.

HOW IT WORKS

1. Contact Us for more Information
   • • Call us at 070-2656-0171 or email at info@sitter-uchinoko.com
     • Please leave your voice message if you would like to have a return call.
     • Due to the nature of my work of always being on the road or catering to your pet’s every need, the quickest way to reach me is via text or phone from 7am to 7pm. Emails will be answered within a 24hour time frame.

2. Meet In-Person

1. • Schedule a free in-person Meet & Greet for you to get to know us and for us to learn about your pet. During this meeting, we will:
     • 1. Ask about your pet needs, daily routine, favorite activities, food and medications.
       2. Discuss detailed instructions on how to care for your pets – food preparation, walking route and any habits that we need to be aware.
       3. Tour your home. 
       4. Review necessary paperwork and schedule the first visit.
          Please note: Our contract is in Japanese only and there is no translation.

3. Key Pick-up & Drop-off

1. • Please prepare for a spare key for us. We sign a letter of receipt for you to keep.
   • We visit you to return the spare key.
   • When it is only for dog walk, we will do when you are home so no spare key needed. 
   • We DO NOT accept receiving the spare key via mail box or hiding underneath the plant pot to avoid troubles. 

4. Emergency Contact

1. • We DO NOT take your pet to veterinarian without your permission.
   • If you are traveling abroad, please make sure you have an emergency contact in Japan.

5. Payments

1. • All payments have to be made prior to the service day and processed through either bank transfer or cash.

6. Cancellation Fees

1. • • 30% of the service fee will apply if notified 2 days prior to the day of service.
     • 50% of the service fee will apply if notified on the day before.
     • No refund if notified on the day of service.

 

Fee

Fee (1,5 hour)	Once/Day	Twice/Day	An addition
Small・Medium sized dog	¥4000	¥6000	¥1000
Large-sized dog	¥5000	¥7000	¥1500
Cat	¥3500	¥5500	¥300
Small Animals(1 cage)	¥3000	¥5000
Walk a dog for 30mins	Once/Day	Twice/Day	An addition
All Sized dog	¥1000	¥2000	¥1000

⭐︎ For safety, dogs are taken for a walk one at a time.
⭐︎ For every 15 minutes of extra time taken, a fee of ¥300 will be charged.